UK DELIVERY

At Laura Thomas Co we aim to dispatch all online orders within 48 hours from receiving the order confirmation. For delivery + returns policies, and procedures see below.

In the unusual event that this is not possible, a member of our team will notify via email (to the email given at checkout) in order to inform you of the situation.

All parcels will be shipped in recyclable boxes or bags and use a compostable corn starch void filling. The eco chips used in our packaging can be composted or placed in garden waste disposal.  We may at times re-use non-recyclable void filling or repurposed boxes in order to reduce waste. We ask that wherever possible you repurpose these items again or dispose of them responsibly.

All LTCO parcels are shipped via tracked service, and where possible will be delivered on a next day service.

There is a flat rate charge for all DHL classified UK Mainland postcodes of £6 with free shipping to orders over £70.

UK orders outwith mainland defined postcodes

For orders classified as Scotland Highlands and Islands there is a flat fee of £8 over 2kg and orders to these postcodes will receive free shipping over £100. There is a flat fee of £6 for orders under 2kg – these will be shipped via Royal Mail tracked service.

There is a charge of £10 for delivery to Ireland on parcels over 2kg, with free shipping offered on orders over £100. There is a flat fee of £6 for orders under 2kg – these will be shipped via Royal Mail tracked service.

Orders over 2kg to the Channel Islands and Northern Ireland will be charged a flat fee of £12 with orders free over £120. There is a flat fee of £6 for orders under 2kg – these will be shipped via Royal Mail tracked service.

international delivery

For online orders with an international delivery address outside of the UK please email the team at orders@laura-thomas.com with the following information:

• Full Name
• Delivery Address
• Contact Information (email address and phone number)
• Items wished to be purchased.

If it is possible for us to deliver to you, a member of our production team will be in touch with the expected delivery cost and name of courier.

International orders will be shipped with the most appropriate carrier possible.

Please note that international packages may be subject to customs, duties or other fees that are calculated by country. The customer is responsible for paying any and all customs duties and fees.

holidays + busy weekends

We ask that you please bear with us during traditional holiday periods and busy weekends such as ‘Black Friday’. It is possible that our dispatch times may lengthen during these periods.

The Laura Thomas Co Workshop near North Berwick will be closed as standard for two weeks over the Christmas period. Any orders placed over this time will be processed once the workshop opens up again. Please keep an eye on our website and/or social media throughout December to find out when we will be closing and opening.

The Laura Thomas Co Retail Store in North Berwick will be open out with public holidays over the Christmas period.  Please keep an eye on our website and/or social media throughout December to find out when the store will be closing and opening.

DELIVERY POLICY

All delivery addresses must be given in full with a house name or number, street address and postcode.

Laura Thomas Co will endeavour to change a delivery address if changes are needed after an order has been placed. Laura Thomas Co will not take responsibility if an address is given incorrect or not in full by a client and is then not received. Nor if special delivery information is not given at the time of ordering and thus the courier is unable to access the delivery location.