Laura Thomas Co Delivery + Returns
At Laura Thomas Co we aim to dispatch all online orders within 48 hours from receiving the order confirmation. For delivery + returns policies, and procedures see below.
In the unusual event that this is not possible, a member of our team will notify via email (to the email given at checkout) in order to inform you of the situation.
All parcels will be shipped in recyclable boxes or bags and use a compostable void eco flo filling. The eco chips used in our packaging can be composted or placed in garden waste disposal. We may at times re-use non-recyclable void filling or repurposed boxes in order to reduce waste. We ask that wherever possible you repurpose these items again or dispose of them responsibly.
All LTCO parcels are shipped via DPD, and where possible will be delivered on a next day service.
There is a flat rate charge for all DPD classified UK Mainland postcodes of £4.50 with free shipping to orders over £60.
For orders classified by DPD as Scotland Highlands and Islands there is a flat charge of £7.50 and orders to these postcodes will receive free shipping over £100.
There is a charge of £8 for delivery to Ireland with free shipping offered on orders over £100.
Unfortunately we are currently unable to deliver any toiletries or liquids outside of the UK. Please bear with us whilst we try and find a solution.
For online orders of textiles, towels and candles with an international delivery address outside of the UK please email the team at [email protected] with the following information:
- Full Name
- Delivery Address
- Contact Information (email address and phone number)
- Items wished to be purchased.
If it is possible for us to deliver to you, a member of our production team will be in touch with the expected delivery cost and courier.
International orders will be shipped with the most appropriate carrier possible. If you have a preference please note this in your email.
Holidays + Busy Weekends
We ask that you please bear with us during traditional holiday periods and busy weekends such as ‘Black Friday’. It is possible that our dispatch times may lengthen during these periods.
The Laura Thomas Co Workshop near North Berwick will be closed as standard for two weeks over the Christmas period. Any orders placed over this time will be processed once the workshop opens up again. Please keep an eye on our website and/or social media throughout December to find out when we will be closing and opening.
The Laura Thomas Co Retail Store in North Berwick will be open out with public holidays over the Christmas period. Please keep an eye on our website and/or social media throughout December to find out when the store will be closing and opening.
Laura Thomas Co Delivery Policy
All delivery addresses must be given in full with a house name or number, street address and postcode.
Laura Thomas Co will endeavour to change a delivery address if changes are needed after an order has been placed. Laura Thomas Co will not take responsibility if an address is given incorrect or not in full by a client and is then not received. Nor if special delivery information is not given at the time of ordering and thus the courier is unable to access the delivery location.
Laura Thomas Co Returns
- SALE items cannot be returned.
- If an item is bought at full price and it arrives damaged/broken we will send a replacement.
- An item can be refunded or replaced within 30 days of the date of purchase. Proof of purchase will be required.
- If you are returning an item, we are unable to refund you the shipping that you may have initially paid.
- As a small business we are unable to refund your return shipping. However, you are more than welcome to drop it into our North Berwick store with a clear explanation as to why the item is being refunded.
- Refunds can take up to 10 working days to appear in your account.