LAURA THOMAS CAREERS

Would you like to work with Laura Thomas Co? See below for current opportunities.

Operations & Partnerships Coordinator (Founder’s Right-Hand)

Job Title: Operations & Partnerships Coordinator (Founder’s Right-Hand)

Location: LTCO HQ, Kilduff Farm, Athelstaneford (near North Berwick) – 100% Office-Based

Company: Laura Thomas Co

Salary: £25,000 – £27,000 (Depending on experience)

Job Type: Full-time

                                   

About Us

Laura Thomas Co. (LTCO) is a leading Scottish luxury personal and haircare brand currently in an exciting period of growth. Rooted in our HQ at Kilduff Farm, we create premium products and establish long-term partnerships with luxury hotels and high-end wholesale stockists, alongside running our own retail shop.

As we scale, our Founder is looking for a dedicated, highly organised right-hand to take ownership of our day-to-day operations, nurture our existing accounts, and ensure our business systems run flawlessly.

The Role

We are looking for an exceptional Operations & Partnerships Coordinator to join us immediately on-site at Kilduff Farm. This is not a cold-calling sales role. Instead, you will be the organisational backbone of LTCO, working side-by-side with the Founder.

This role is designed for a true lover of organisation. We need someone who genuinely enjoys seamless systems, loves working within them, and feels inspired to help refine and create processes that make the business flow effortlessly.

You will be the guardian of our data and software systems, ensuring everything flows effortlessly behind the scenes, while acting as the friendly, professional face managing our valued hotel and wholesale accounts.

Key Responsibilities

  • Systems & Operations Management: You will ensure our processes run like clockwork. Your day-to-day will include:

    • Unleashed: Managing inventory data, accurately processing incoming orders, and issuing invoices.

    • Prospect CRM: Maintaining up-to-date client records, managing daily follow-up tasks, running reorder reports, and proactively reaching out to partners who haven’t ordered in a while.

  • Account Administration: Act as the primary administrative point of contact for existing luxury hotel and high-end wholesale partners. Process orders smoothly and maintain exceptional client relationships.

  • Website & Retail Support: Manage digital admin via our WooCommerce website (updating products, stock levels, and basic copy). Assist with our Lightspeed Retail POS software to support the smooth running of our on-site retail shop.

  • Founder Support: Act as a true right-hand to the Founder, assisting with daily business operations, coordinating logistics, and keeping the workshop organised and efficient.

 

About You

  • You LOVE Organisation: You are someone who gets genuine satisfaction from a tidy spreadsheet, a perfectly mapped-out workflow, and a system where everything is in its right place.

  • Tech & Systems Savvy: You confidently pick up business software. Prior experience with WooCommerce, Unleashed, Prospect CRM, or Lightspeed POS is a massive advantage, but a natural aptitude for digital systems is essential.  Full Training on all systems will be given.

  • Experienced: You have 1–3 years of experience in an administrative, operations, or account coordination role (experience in luxury, retail, or wholesale wholesale is a plus).

  • Proactive Problem Solver: You don’t just work within a system; you look for ways to make it better, faster, and more efficient to help the business flow.

  • Commutable: You are able to reliably commute to our workshop at Kilduff Farm, Athelstaneford (outside North Berwick), having a driving license/own transport is essential.

What We Offer

  • Competitive salary of £25,000 – £27,000.

  • A beautiful, scenic working environment at Kilduff Farm.

  • The unique opportunity to work directly with an entrepreneur and genuinely shape the operations of a growing luxury Scottish brand.

  • 28 days holiday and Staff Perks of a monthly allowance of Laura Thomas Co products.

 

Closing date Wednesday, 24th June.

Please note: We are reviewing applications on a rolling basis and reserve the right to close this vacancy early if the perfect candidate is found. Early applications are highly encouraged!

Send a CV and Cover Letter to: careers@laura-thomas.com