UK Delivery

There is a flat rate charge for all UK Mainland postcodes of £6 with free shipping to orders over £70.

We aim to dispatch all online orders within 48 hours from receiving the order confirmation and delivered on a next day service.

In the unusual event that this is not possible, a member of our team will notify via email (to the email given at checkout).

All parcels ship in recyclable boxes or bags and use a compostable eco chips made from corn starch void filling that can be either dissolved in water, composted or placed in garden waste disposal. We may at times re-use non-recyclable void filling or repurposed boxes. We ask that wherever possible you repurpose these items.

Ireland

Over 2kg flat fee of £10. Under 2kg flat fee of £6. Free shipping offered on orders over £100. Royal Mail tracked service.

Channel islands + northern Ireland

Over 2kg flat fee of £12. Under 2kg flat fee of £6. Free shipping offered on orders over £120. Royal Mail tracked service.

Local Pickup

Local pickup is available to those who wish to collect from the Laura Thomas Co North Berwick Store within a 14 day time frame.

There is a flat fee of £2.50 for local pick up. If your order is over £70 and you wish to collect please email us at orders@laura-thomas.com

You will be emailed when your order is ready to collect (usually within 3-5 working days). Please bring a copy of your order confirmation with you.

We will hold your order for 14 days thereafter we will return your order to our workshop and refund your items. We are unable to refund you your £2.50 local pick up charge.

If local pick is accidentally selected you must let us know within 2 hours of the order being placed. Thereafter payment in full of £2.50 will incur.

Same conditions apply to international customers who select local pick up but require their order to be shipped.

international delivery

For online orders with an international delivery address outside of the UK please email orders@laura-thomas.com with the following information:

Full Name

Delivery Address

Contact Information (email address and phone number)

Items wished to be purchased.

A member of our team will research the best carrier and will respond with a delivery cost and named courier.

Please note that international packages may be subject to customs, duties or other fees that are calculated by the country. The customer is responsible for paying any and all customs duties and fees.

Wood Coastal Candle captures the scent of wood and the natural comforting feeling it give to our energy.

Public holidays

Please bear with us during public holiday periods and busy weekends such as ‘Black Friday’. It is possible that our dispatch times may lengthen during these periods.

Christmas closure

Our manufacturing workshop will be closed as standard for two weeks over the Christmas and New Year period.

Orders placed over this time will be processed on reopening.

Please look at our website and/or social media throughout December to find out our North Berwick store hours during the festive period.

DELIVERY POLICY

All delivery addresses must be given in full with a house name or number, street address and postcode.

Laura Thomas Co will endeavour to change a delivery address if changes are needed after an order has been placed.

Laura Thomas Co will not take responsibility if an address is given incorrect or not in full by a client and is then not received.

Nor if special delivery information is not given at the time of ordering and thus the courier is unable to access the delivery location.

returns policy

For any reason you are unhappy with your purchase and would like to return the product for a refund, please email us at info@laura-thomas.com

Make a return if your product is damaged, faulty or you have changed your mind. We have the following terms;

SALE items cannot be returned.
If an item is bought at full price and it arrives damaged/broken we will send a replacement.
An unopened + unused item in it’s original condition can be refunded or replaced within 30 days at the date of purchase. Proof of purchase will be required.
If you are returning an item, we are unable to refund you the shipping that you initially paid.
We will not refund your return shipping. However, you are more than welcome to drop it into our North Berwick store with a clear explanation as to why the item is being returned.
Refunds can take up to 10 working days to appear in your account.

Returns Policy was last updated on 6th June 2024.